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Mark Bissell: Why I Joined Jibe as the SVP of Customer Success

customer success in saas

When I tell people I work in Customer Success, those not familiar with SaaS tend to think I’m talking about tech support. But after I passionately explain that Customer Success is about proactively seeking out innovative ways to deliver more value to clients rather than just addressing complaints, they pick it up pretty quickly (some […]

Mark Bissell

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